Privacy policy

Privacy Policy

Last updated: May 22, 2026

This Privacy Policy describes how Aluvine ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from aluvine.shop.

1. Information We Collect

When you visit our store or make a purchase, we may collect the following information:

Name and email address
Billing address
Payment information (processed securely through our payment provider, we never store card details)
IP address and browser information
Purchase history

2. How We Use Your Information

We use your information to:

Process and fulfill your order
Send your download link after purchase
Send order confirmations and receipts
Respond to customer support requests
Send promotional emails (only if you have opted in)
Improve our website and services

3. Digital Products and Delivery

Aluvine sells digital products only. No physical goods are shipped. After purchase, your download link is sent to the email address provided at checkout. We are not responsible for download issues caused by incorrect email addresses provided at the time of purchase.

4. Email Communications

By making a purchase, you agree to receive transactional emails related to your order. If you opt in to our mailing list, you may also receive promotional emails about new products and offers. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting us at contact@aluvine.shop.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Payment processors to complete your transaction
Email service providers to deliver your order and communications
Legal authorities if required by law

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, however some features of the site may not function properly as a result.

7. Data Retention

We retain your personal information for as long as necessary to fulfill your order, comply with legal obligations, and resolve any disputes. You may request deletion of your data at any time by contacting us at contact@aluvine.shop.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications at any time
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at contact@aluvine.shop.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All transactions are encrypted using SSL technology. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at contact@aluvine.shop and we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.